Terms & Conditions
These terms apply to all bookings made with Gaurav Tour & Travels ("we", "us") by phone, WhatsApp, email or this website, including cab, Tempo Traveller, bus, boat, hotel and tour bookings.
1. Bookings
A booking is confirmed only after we send a confirmation on WhatsApp, SMS or email and receive the advance, where applicable. Please check the pickup date, time, address and vehicle in the confirmation and tell us at once if anything is wrong.
2. Fares and payment
- Fares depend on date, season, vehicle availability and fuel prices. The fare in your confirmation is final.
- Toll tax and parking are extra. State tax is extra wherever applicable.
- A daily driver allowance applies on outstation trips.
- Outstation trips are billed for a minimum of 250 km per day.
- The balance is payable to the driver or by UPI at the end of the trip, unless agreed otherwise.
3. Distance and time
Kilometres and hours are counted from the pickup point to the final drop point. Extra kilometres and hours beyond your package are charged at the rates in your quote.
4. Passenger responsibilities
- Smoking, alcohol and illegal substances are not allowed in our vehicles.
- Passengers must not carry more people or luggage than the vehicle allows.
- Any damage to the vehicle caused by passengers will be charged at actual cost.
- Passengers are responsible for their own belongings.
5. Delays and changes
We are not responsible for delays caused by traffic, road closures, festivals, weather, breakdowns, government orders or other events outside our control. If a vehicle breaks down, we will arrange a replacement as soon as possible. We may provide an equal or higher category vehicle where the booked vehicle is not available.
6. Third-party services
Boats, hotels and other services in tour packages are provided by third parties. Their own rules and policies also apply.
7. Governing law
These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of courts in Varanasi, Uttar Pradesh.
Privacy Policy
This policy explains what personal information we collect when you use this website or book with us, and how we use it.
Information we collect
- Your name, mobile number and email address.
- Trip details: pickup and drop locations, dates, times and number of travellers.
- Payment references for advances and balances. We do not store card or bank details.
- Basic technical data such as browser type and pages visited, collected through cookies and analytics tools.
How we use it
- To send quotes, confirm bookings and contact you about your trip.
- To share your name, number and pickup details with your assigned driver, boat operator or hotel.
- To measure and improve our website and advertising, including through Google and Meta (Facebook/Instagram) ads.
- To meet legal and tax requirements.
Sharing
We do not sell your personal information. We share it only with service providers needed to complete your booking, and with authorities where required by law.
WhatsApp and calls
When you contact us on WhatsApp, your messages are also subject to WhatsApp's own privacy policy. We may call or message you about your enquiry or booking.
Cookies
This website uses Google Analytics (measurement ID G-FF52L57TMQ) to understand page visits. You can block or delete cookies in your browser settings.
Data retention and your rights
We keep booking records for as long as needed for service and legal purposes. You can ask us to see, correct or delete your personal information by emailing gauravtourandtravels2025@gmail.com.
Cancellation & Refund Policy
All bookings are non-refundable. No refunds.
Advances and full payments for cab, Tempo Traveller, bus, boat, hotel and tour bookings are not refundable under any circumstances, including cancellation by the customer, date changes that cannot be accommodated, or no-show.
- Once a booking is confirmed, the amount paid cannot be refunded, transferred or adjusted against a future trip unless we agree in writing.
- Festival and peak dates — including Dev Deepawali (23–25 November 2026) — follow the same no-refund rule for cabs, boats and hotels.
- If we cancel your booking and cannot offer a suitable replacement vehicle or service, we will refund the full amount you have paid.
How to cancel
You may still cancel so we can free the vehicle for other travellers. Call +91-9140935355 / +91-8468037976, or WhatsApp +91-9140935355, between 9:00 AM and 9:00 PM with your name and booking date. Cancelling does not create a right to a refund.